Frequently asked

Orders placed before 14:00 ET on business days ship the same or next business day, with 2–5 business day domestic transit. Your account's order page tracks the status from paid to shipped to delivered.

Lyophilized vials: refrigerated (2–8°C), protected from light; they tolerate ambient transit windows. After reconstitution with bacteriostatic water, keep refrigerated and follow your laboratory's SOPs for in-use dating. For transport, the Voyager case under Gear maintains cold chain with a live temperature readout.

Every lot is tested by an independent lab: reverse-phase HPLC for purity (we release nothing under 99%) and ESI mass spectrometry for identity. Enter your vial's lot number on the Testing page to view its certificate of analysis.

Unopened, sealed products can be returned within 30 days for a product-price refund. Anything that arrives damaged or fails to match its COA is replaced or refunded in full — contact us within 7 days of delivery. Opened vials can't be returned; full details on the Shipping & Returns page.

Cards via Stripe checkout. Your card details never touch our servers. Wholesale and institutional purchase orders are handled by email.

No. Everything we sell is strictly for in-vitro laboratory research by qualified individuals aged 21+. Checkout requires a recorded research-use attestation, and orders we believe are intended otherwise are refused and refunded.